ABOUT i711.com

What is i711.com?
i711.com is a new Internet relay service. i711.com delivers the best relay call experience, and offers users exclusive call tools that make using relay much more efficient. But i711.com is much more than relay. It’s also an online community, with exclusive articles on deaf culture, employment and technology, community news headlines, open captioned movie information and more. When you visit i711.com, you’ll have a great experience when you make your Internet relay calls. But, you’ll also love i711.com’s community connections, news, and content you just can’t find anywhere else. i711.com is “Relay and Beyond.”
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What is the cost of using i711.com?
It’s free. Every i711.com relay call is free, even long-distance calls.
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What is the difference between Internet relay and TTY relay?
Internet relay uses a computer and an Internet connection (through a modem, Cable or DSL) to give you relay services at no cost. TTY relay uses a traditional TTY to access relay, and is usually slower than Internet relay services.
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What are the hours of operation?
Make an i711.com relay call any time, 24 hours a day, 7 days a week, 365 days a year.
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REGISTERING on i711.com

Do I have to “register” to use i711.com?
Yes. The FCC has mandated that all text relay users must register and get a 10-digit number with at least one provider by November 12. To continue placing calls on i711.com after November 12, you MUST get a 10-digit number from i711.com or register a 10-digit number from another provider.
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Why should I register on i711.com?
Registering on i711.com gives you access to the call tools that make i711.com unique. When you register, you can set up and use the i711 Phone Book, i711 Speed Dial, and the i711 Recently Called list. Registering also gives you access to exclusive articles on deaf culture, technology and employment, open captioned movie information, and news headlines.
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What are the benefits of i711.com?
i711.com is a relay service that offers you the best call experience, the best relay call tools, and exclusive content that keeps you tapped into the community. Plus, you put the “i” in i711.com. Your entire relay experience can be customized using My i711.com.

Use the i711 Phone Book to hold all the numbers you dial using relay. Each number can have its own special dialing instructions, and a nickname like “doctor”, “mechanic”, etc. to make dialing even quicker. Just pick a name from your i711 Phone Book, and you’re call instantly with one click.

i711 Speed Dial lets you decide which numbers are the most important to you. Choose up to ten numbers as “Speed Dial” numbers, and you can dial these with one click, right from the i711.com home page.

i711 Recent Calls makes redialing fast and easy, letting you redial in a single click, the five numbers you call most recently. Need to call your bank back with more information? If you dialed them yesterday, they’re within easy reach in your i711 Recent Calls list.

i711.com is designed to make relay calling quick, easy, and convenient.
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Do you sell my personal information?
Absolutely not. The information you enter when you register is used only for the purposes you state (for example, if you want your name to be added to your personal greeting, etc.). We do not provide your name or other personal information to any third party.
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USING i711.com

I’m new to relay service use. What can I expect on a relay call, and what are all those abbreviations I see?
Using i711.com is easy, and the website is designed make relay calls convenient and hassle-free. After you have connected to the person you want to call, the operator will identify your call as a relay call (unless you instruct otherwise).

You should then identify yourself, and type as if you are speaking directly to the hearing person. Do not ask the operator to “Tell him,” because the operator will speak exactly what you type. At the end of each sentence, type “GA” so the operator will know when you are finished typing.

Operators are also not allowed to become involved with the call except to assist the call, such as asking if you’d like to call another number, or giving background noise information.

Reading the abbreviations used for relay calls can be like reading a foreign language. Here are some abbreviations and their meanings to start you off with.

COMMONLY USED:
GA Go Ahead (tells the other person they can go ahead and talk)
SK Stop Keying (tells the other person that the call is ending)
HD Hold
OPR Operator
OTHER USEFUL ABBREVIATIONS TO KNOW:
ANS Answer
CA or RO Call Assistant
CUL See you later
HOH or HH Hard of Hearing
ILY I Love you
IMPT Important
LTR Letter or Later
MSG Message
MTG Meeting
N And
NBR or NO Number
NP No Problem
NOYB None of your business
OIC Oh, I see
PLS Please
PPL People
QQ Question (also used in place of question marks)
R Are
SRVC or SVC or SERV Service
SK Stop Keying (end of call)
SKSK Hanging up
THX Thanks
TMW/TMR Tomorrow
U You
UR Your
XX Error (used in place of deleting letters)

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What are some of the features i711.com offers?
i711 Phone Book: An online phone book to store your frequently called numbers and call preferences for the people you will dial using relay.

i711 Speed Dial: Stores the numbers you dial the most. You can add people to your speed dial list when you add them to your phone book. Just check the “Speed Dial” box, and that person will be placed into your speed dial list. Once the person is in the list, you can dial them by highlighting their name and clicking on the dial button.

i711 Recently Dialed: Keeps track of the five most recent numbers you dialed. You can redial any of these numbers by simply highlighting the name or number and clicking on the dial button.

i711 Community: Access exclusive articles about deaf culture, technology and employment. Find out what open captioned movies are playing near you. Watch headlines about the worldwide deaf and hard of hearing communities. Only i711.com keeps you connected and up to date on what’s important to you.
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Can I print or save my conversations?
Yes. Click on print or save icons in the conversation window.
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How do I connect or disconnect from a call?
To connect, type in your phone number and click on “BEGIN RELAY CALL.” Once you have connected, type as if you are talking directly to the person you are calling.

If you are signed in and have a Speed Dial list, simply click on any of the numbers in your Speed Dial list, click the phone button.

To disconnect, simply click the “Hang Up” button in the conversation window.
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How do I give special instructions to the relay operator?
When you type in the number to call, or choose a number from your speed dial/phone book list, you will see a box saying “Special Instructions.” Whatever you type in this box will be provided to the operator.
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What type of calls can be made using i711.com?
You can dial most calls with i711.com. However, you can NOT dial any of these types of calls:

  • 900/976 pay-per-minute calls
  • International calls
  • 7-1-1 state relay calls

You can still make these calls, but you’ll need to use a TTY and dial them directly or through your state relay provider.
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Can I use i711.com to call 9-1-1 for an emergency?
Yes, but we encourage you to call 911 using your TTY for emergency calls to avoid possible life-threatening delay. If you need to contact 911 using i711.com or i711 VRS, we can route emergency calls to the nearest public safety answering point (PSAP). When using i711.com or i711 VRS for your emergency calls, be sure to spell or fingerspell your name, location and any important information clearly so the interpreter can quickly contact your local emergency response center. Need more information about calling 911 through i711? Check out our E-911 vlog for more information.
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How do I call 9-1-1 using i711.com?
If you use i711 VRS on your PC or i711.com text relay, dial 911 and be sure to clearly describe your emergency and any other identifying information in your Special Instructions before beginning your call.

If you use your videophone to call 911, be sure to dial vrs911.tv only when you have an emergency.
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Are all calls confidential?
Yes, each and every call is kept absolutely confidential.
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Are i711 call assistants and video interpreters certified to adhere to HIPAA rules?
Yes. In fact, the FCC has determined TRS, in all its forms, does not violate the privacy rules of HIPAA. TRS providers, including i711, are authorized to facilitate calls between health care professionals and patients (and between other HIPAA-regulated interactions) without requiring their call assistants or video interpreters to fill out a HIPAA agreement. For more information, visit this FCC link.
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Can I have the relay operator abstain from identifying my call as a relay call?
Yes. Just note this in the Special Instructions box before you dial your call.
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Do you offer Spanish relay services?
Yes, we have text relay operators and video relay interpreters fluent in Spanish available. To access our text relay services in Spanish just choose “Espaol” as your language preference from the call interface. To access our video relay services in Spanish dial espanol.hovrs.tv.
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Do you offer voice carry-over service for relay calls?
At this point, we do not offer voice carry-over service.
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i711.com TECHNICAL QUESTIONS

What do I need to use i711.com?
You will need a computer using either the Windows or Mac operating systems and one of the following Internet browsers: Netscape 7 or above, Internet Explorer 5 or above, Mozilla/Firefox, or Safari. You’ll also need to ensure that your browser has the Flash 6 plug-in installed.
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How secure are your connections?
i711.com relay calls are secured with 128-bit, SSL encryption, the strongest encryption method available. This is the same security method used by banks, hospitals, insurance companies, and online merchants throughout the U.S. You can be confident that your relay conversation is secure.
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What is “Recent calls”?
Those are calls that you have made recently. i711.com will store up to five calls in your recent calls list (located on the right side of the i711.com calling page). This is a convenient feature so that you can quickly redial any number you have recently called.
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How many addresses can I save in the phone book?
You may store up to 250 numbers in your phone book.
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Will I be able to access i711.com on my wireless pager (such as my Sidekick or BlackBerry)?
Yes! i711 Wireless is now available for the T-Mobile Sidekick and many BlackBerry models. Click here to learn more about i711 Wireless.
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USING THE i711 PHONE BOOK

What is the Phone Book?
Use the Phone Book to hold all the numbers you dial using relay. Each number can have its own special dialing instructions, and a nickname like “doctor, mechanic, etc.” to make dialing even quicker. Just pick a name from your Phone Book, click the dial button, and you’re instantly on your call.
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How do I use the phone book?
You need to be registered on the i711.com site to use the Phone Book feature. If you haven’t registered, it’s free.Click here to register. Once you’re registered, make sure you’re signed in to the i711.com web site. You’ll mostly use the Phone Book for dialing numbers using i711.com relay. But before you dial any numbers, you’ll want to add entries and otherwise customize it for your use.

Setting up and Changing the Phone Book.
If you want to add, edit, or delete entries in your phone book, you’ll need to view your Phone Book. There are two ways to view your Phone Book.

  1. From the i711.com Relay Call page, click on the Edit button directly above the Phone Book. Or,
  2. Click on the “My i711” tab at the top of the i711.com home page, and then click on the “Phone Book” link.

Adding Phone Book Entries
There are two ways to add a phone number to your Phone Book.

  1. From the i711.com Relay Call page, you can click on the blue “+” button to the right of the Phone Book; or,
  2. If you accessed the Phone Book directly, you can click on the blue “+” symbol above the word “Add.”Once you’ve clicked on the blue “+” symbol, you are presented with a blank Phone Book record. Simply fill in the information for the person you are adding to your Phone Book into this record, and click the “Save Changes” button at the end of the page.

The following explains what each entry field means:

Number: This is the area code and phone number you will dial using relay.

Last/Business Name: This is the last name of the person you are adding to your Phone Book, or the business name you are adding to your Phone Book.

First Name: This is the first name of the person you are adding to the Phone Book.

Display Name: This is a nickname you can assign to the person or business you are adding. This nickname will show up in your Phone Book on the i711.com Relay Call page.
Example: Your often need to phone your mechanic, Bob Peterson, using relay. You might want Bob’s “Display Name” to be simply “Mechanic.” Then, when you view your Phone Book numbers on the Relay Call page, “Mechanic” instead of “Bob Peterson” will show up in the list.

If you want the person’s name instead of a nickname to show up in the list, simply leave this field blank.

Put Number in My Speed Dial list: If this number is one you call regularly, check this box. You’ll then be able to dial person right from your Speed Dial list on the i711.com Relay Call page.

Special Calling Instructions for this Number: Enter any calling instructions you want the operator to be aware of for calls to this number.
Example: If you dial your wife on a regular basis, you would likely want the operator to avoid announcing the fact that you are dialing via relay, since she is used to receiving calls from you via relay. You would enter “Do not announce that this is a relay call” in this box so that the operator would know to simply begin the call with your wife without announcing that it’s a relay call. This would make calls to your wife happen more quickly.

Notes: This box can contain any information you would like to associate with this phone number.
Example: If you order food from a particular Chinese restaurant, you could enter “Kung Pao Chicken is #4 on the menu” in this box, so that when you place your next order via relay, you’ll remember to ask for #4 instead of having to review the menu.

Editing Phone Book Entries.
Go to the Phone Book either through the Edit button on the Relay Call page, or the Phone Book link on the My i711 page. Click on the pencil icon to the right of the Phone Book entry you would like to edit. This will display the information for that Phone Book entry. Simply edit or replace the information and click on the Save Changes button. Your changes will be saved. You will receive the confirmation message, “Entry Modified Successfully.” To edit other Phone Book entries, simply click corresponding Pencil icon for each entry you would like to edit.

Deleting Phone Book Entries
To delete a phone book entry, simply click on the red “X” symbol to the right of the entry you would like to delete. You’ll see a pop-up box that asks if you’re sure you want to delete the entry. Click “OK” if you are sure, or “Cancel” if you’re unsure. Once the entry has been deleted, you will see the confirmation note, “Entry deleted successfully.” To delete other Phone Book entries, simply click on the corresponding red “X” icon for each entry you would like to delete.

Dialing Using the Phone Book
To make a call using the Phone Book, click on Relay Call tab at the top of i711.com. Make sure you’re signed in. On right side of the screen, you’ll see a list labeled “Phone Book:”. Highlight the name you would like to dial using relay (you may need to scroll down the list to find the entry you’re looking for.) Click on the green phone button to the right of the Phone Book to begin your relay call to this number.
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USING i711 SPEED DIAL AND RECENT CALLS
You need to be registered on the i711.com site to use the i711 Speed Dial and Recent Calls Features. If you haven’t registered, it’s free. Click here to register. Once you’re registered, make sure you’re signed in to the i711.com web site.

How do I add numbers to my Speed Dial List?
Adding numbers to your Speed Dial list is easy. First, choose to edit your Phone Book. You can choose to edit your Phone Book two ways. Click on the “Edit” button directly above the Phone Book on the right side of the i711.com Relay Call page. Or, click on the the My i711.com tab at the top of i711.com, and then click “Phone Book” link. Once you’ve chosen to edit your Phone Book, decide which numbers you would like to add to your Speed Dial list. Click on the pencil icon in the Edit column to the right of each entry you would like to add to your Speed Dial list. Check the box labeled “Put number in my Speed Dial list.” Click on the “Save Changes” button at the bottom of the screen. Repeat these steps for each number you would like to add to the Speed Dial list. When you’ve finished selecting these numbers, each should display in your Speed Dial list on the i711.com Relay Call page.
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How do I remove numbers from my Speed Dial list?
Removing numbers is almost the same as adding numbers to your speed dial list. First, choose to edit your Phone Book. You can choose to edit your Phone Book two ways. Click on the “Edit” button directly above the Phone Book on the right side of the i711.com Relay Call page. Or, click on My i711 tab at the top of i711.com, and then click on the “Phone Book” link. Once you’ve chosen to edit your Phone Book, decide which numbers you would like to remove from your Speed Dial list. Click on the pencil icon to the right of each of the entries you would like to remove from your Speed Dial list. Uncheck the box labeled “Put number in my Speed Dial list.” Click on the Save Changes at the bottom of the screen. Repeat these steps for each number you would like to remove from the Speed Dial list. When you’ve finished selecting these numbers, they should no longer display in your Speed Dial list on the i711.com Relay Call page.
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How do I use Speed Dial to make a relay call?
To make a call using Speed Dial, click on the Relay Call tab at the top of i711.com. Make sure you’re signed in. On right side of the screen, you’ll see a drop-down menu labeled “Speed Dial:”. Click on the gray down-arrow to the right of this box to display the names in your Speed dial list. Highlight the name you would like to dial using relay. Click on the green, right-arrow button to begin your relay call to this number.
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How do I use the “Recent Calls” feature?
To make a call using Recent Calls, click on the Relay Call tab at the top of i711.com. Make sure you’re signed in. The five most recent phone numbers you’ve dialed using i711.com are stored in the “Recent Calls” list. This makes redialing these numbers quick and easy. To dial a number from the Recent Calls list, click on the gray down-arrow to the right of the Recent Calls Box to display the most recent numbers dialed with i711.com. Highlight the name you would like to dial using relay. Click on the green, right-arrow button to begin your relay call to this number.
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I tried to make a call using my Phone Book, the Speed Dial list or Recent Calls, just as you outlined above, and nothing happened. Why?
You may have a “pop-up blocker” installed. Speed Dial and Recent Calls both pop up the conversation window, and some pop-up blockers block the conversation window. When this happens, it looks like nothing is occurring on your screen. Depending on the vendor you chose for your pop-up blocker software, you should be able to keep pop-up blocking active for all other sites, while turning it off for i711.com. Doing so will enable you to use all the features of i711.com. Consult your pop-up blocker help file for details on how to turn off pop-up blocking for individual web sites.
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USING THE i711.com TOOLBAR with ClickRelayTM

Q: Can I download and use the i711.com Toolbar if I’m not a registered i711.com user?
A: Yes! Anyone can download and use the i711.com Toolbar. Registered users can access additional features like the Phone Book and Speed Dial list. But registration is not required.
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Q: When I use the i711.com Toolbar, all the phone numbers on my web page turn blue. Why?
A: You have ClickRelay turned on. ClickRelay automatically highlights all the phone numbers on every page you visit, and enables you to click any of these numbers and dial them using i711.com relay. To turn ClickRelay off, simply click the ClickRelay button at the right of the i711.com Toolbar once. You’ll see that it changes to read “ClickRelay is Off”, and that the blue highlighting on your phone numbers is gone.
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Q: A phone number on a web site I visited was not highlighted. Why?
A: Make sure that the ClickRelay feature is set to “On.” To check if it is set to “On”, look at the last button of the toolbar to the right. If it says “ClickRelay is Off”, click the ClickRelay button once and it will turn on the ClickRelay feature.
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Q: Why is there a button for Phone Book? I would prefer to have my contacts entered in the Speed Dial list instead.
A: The Phone Book button was included on the i711.com Toolbar to enable easy additions to the phone book. For example, if you found the phone number for your drycleaner on the web, you could copy it from their site, click the Phone Book button on the i711.com Toolbar, and paste the number into a new Phone Book entry.

However, you may have many more people in your Phone Book than you want in your Speed Dial list. Your Speed Dial contains the ten numbers you dial most frequently. For more information on adding names to your Speed Dial list, visit this link.
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Q: Does the i711.com Toolbar track web sites I visit?
A: No. The toolbar has two functions: (1) To make it easier and more convenient to make i711.com relay calls when you surf the web, and (2) and access various features on the i711.com site.
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Q: I use Mozilla Firefox. The i711.com Toolbar installs on Internet Explorer, which I rarely use. Is there a Firefox version of the toolbar?
A: i711.com is compatible with Mozilla Firefox, but we do not currently have a version of the i711.com Toolbar that works with the Mozilla browser. Keep an eye on the i711.com web site for new product updates.
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Q: Will there be a version for Mac?
A: From the beginning, we designed i711.com to look and work great on the Mac, and we remain committed to this platform. Right now, the i711.com Toolbar is only available for Windows users. However, keep an eye on the i711.com web site for new product updates.
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Q: How do I uninstall the i711.com Toolbar?
A: You can uninstall the i711.com Toolbar in four simple steps: Click the down arrow to the right of the i711.com logo on the left side of the i711.com Toolbar. You’ll see a drop down menu Select “Uninstall i711 Toolbar” from the menu. A new window will ask that you confirm that you want to uninstall the toolbar. Click “Yes,” and the toolbar will be automatically uninstalled.
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i711.com on AOL Instant Messenger

Q: Can I make relay calls over AIM?
Yes, with i711.com on AOL Instant Messenger.
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Q: What is i711.com on AOL Instant Messenger?
i711.com on AOL Instant Messenger enables you to:

  • Make an i711.com relay call using AOL Instant Messenger (AIM)
  • Access your i711 Phone Book on AIM

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Q: What makes i711.com on AIM different?
i711.com on AIM delivers a better relay experience. For more information, visit this link: www.i711.com/aim.
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Q: What do I need to make i711.com calls on AIM?
All you need is AIM, and that’s available for free from AOL. If you don’t have AIM, download it from www.aim.com.
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Q: How do I make an i711.com relay call on AIM?
You can do this in one step. Type the phone number you want to call, and send it as an instant message to the screen name “i711relay.” You will automatically connect, and the i711.com relay operator will dial your number.
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Q: How do I hang up a call?
Just type HANGUP, and the service will disconnect your call.
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Q: Can I add “i711relay” to my Buddy List?
Yes! Adding the Screen Name i711relay to your Buddy List is the easiest way to ensure you always have relay access, and that you won’t have to remember the Screen Name.
It’s easy to do:

  1. Log into AIM with your Screen Name and password.
  2. Click the “Setup” icon.
  3. Click the “Add Buddy” icon.
  4. Type “i711relay” as the Screen Name.
  5. Click the “Return to Buddy List” button.

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Q: Can I use my i711 Phone Book to make calls on AIM:
Absolutely! Just type a name that’s in your i711 Phone Book, and send it as an “IM” to “i711relay” The call is automatically connected. (Note: you must be registered on i711.com to use this feature. Click here to register for free if you’re not already registered.)
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Q: Should I type “GA” when I’m ready for the person I’m calling to begin talking?
Yes. While it’s not required, it’s helpful. As with other “IM” conversations, you can communicate in short, quick sentences or thoughts. By typing “GA” when you are finished, you’re telling the operator that you are finished typing.
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Q: Can I see the names in my i711 Phone Book on AIM?
Yes. Type “PHONEBOOK,” and you’ll see a list of names. If you have more than five entries in your i711 Phone Book, you can view additional names by typing “MORE.”
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Q: Do I have to type my phone numbers in a special format?
No! Dial your phone numbers how ever you want. i711.com’s “smart dialing” makes sure your call goes through. You can choose any of these common formats: (800) 555-1234, 800.555.1234, 8005551234, or 800-555-1234.
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Q: Can I dial phone numbers with letters in them (example: 1-800-FLOWERS)?
Yes! You type the number and i711.com converts it to a phone number and takes care of the rest.
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Q: What about emergency, 9-1-1, or international calls. Can I dial these through AIM?
You can use i711.com on AIM for your emergency calls by calling your local emergency response center or 911. International calls can not be processed using i711.com on AIM.
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Q: I can’t access my i711 Phone Book on AIM. Why?
To use your i711 Phone Book on AIM, your AIM Screen Name must be registered on i711.com. Go to www.i711.com/screenname and enter your Screen Name correctly in the field provided.
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Q: Are there other commands for this service?
Yes. Here’s a list with their functions:

CALL or DIAL Typed in front of a phone number or name (optional).
PHONEBOOK Displays entries in your i711 Phone Book.
PRIVACY Displays the service’s privacy policy.
HELP Displays help for the service.
HANGUP Hangs up a call.
SKSK Hangs up a call.

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i711 Wireless

How do I install i711 Wireless on my Sidekick?
Click here for installation instructions for the Sidekick.
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i711 Wireless on the Sidekick doesn’t seem to connect. What should I do?
i711 Wireless requires a data connection to T-Mobile’s network. Look at the upper-right corner of your Sidekick screen, to see if you have a “G” symbol. This tells you that you are in GPRS data coverage. Keep in mind that when your Sidekick is turned on, voice service is established first, followed by data service.
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How do I install i711 Wireless on my BlackBerry?
i711 Wireless is compatible with most modern BlackBerry models using operating system 4.1 and above. Clickhere for download instructions.
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I’m having trouble downloading i711 Wireless on my BlackBerry. What should I do?
Occasionally, the download might freeze before it’s complete. This is most likely caused by poor network coverage, network congestion, or an older operating system (“OS”) version on your device. Make sure you’re in a coverage area, and try your download again later. If it still freezes, reset your device and try again (Remember to do this while in a strong network coverage area). If you’re still unsuccessful, see the next question.
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I received an “Invalid JAR” error (code 907) when trying to download i711 Wireless on my BlackBerry. What should I do?
Some BlackBerry browsers may have been configured by your wireless carrier with limitations on JAR downloads. If you have another BlackBerry browser on your device, try using it instead.
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i711 Call Me

Q: I got a call from someone who I do not recognize. What should I do?
If you don’t recognize a call when it is coming in, just ignore it. You’ll get a “missed call” message emailed to you with the caller’s phone number and any message the caller leaves you. If the caller doesn’t leave you a message, you have two choices: you can call the number back and ask who the person is, or just ignore it.

Remember that you won’t always remember all the phone numbers of people who might call you. For example, you may have given your number to your doctor, but not recognize her number when she calls you back with your results.
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Q. I tried One-Click Call Backā„¢ on my wireless device, and nothing happened. Why?
One-Click Call Back is a great feature, but it only works when you use it from a computer.

But, calling someone back on your BlackBerry or Sidekick is easy. Try one of these two options when you receive an e-mail from [email protected] and / or [email protected]

  1. Copy the phone number from the e-mail, launch i711 Wireless on your device, and paste the phone number into the phone number box. Click “Start Call” to begin your i711 Wireless relay call.
  2. Forward the e-mail message over to your regular computer e-mail. Click on the link when you get to the computer and open the message. Your call will start automatically and you won’t need to copy/paste.

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Q. I am not registered in i711.com, can I still get an i711 Call Me number?
Nope. We need to link your i711 Call Me number to your AIM screen name, and the only way we can do that is if you’re registered. But registration is quick and free. If you’re not registered, do it now and then set up your i711 Call Me number.
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Q. I’m signed into AOL Instant Messenger, but I’m not getting calls or messages from my hearing friends. Why?
You probably don’t have i711relay on your Buddy List. Just add the buddy “i711relay” to your Buddy List and try again.
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Q. I called the number that was in my missed call message, but I was told number wasn’t valid. What should I do?
If the number is one you don’t recognize, you may have received a telemarketing call. Sometimes telemarketing companies display a phone number that doesn’t accept incoming calls. You can block telemarketing calls. See below.
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Q. How can I block telemarketing calls?
Add your i711 Call Me number to the nationwide “Do Not Call” list, maintained by the Federal Trade Commission (FTC). Visit https://www.donotcall.gov/Register/Reg.aspx and add your i711 Call Me number to the list.
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When you sign up, be sure you include your 800 number and e-mail address. The FTC will begin blocking telemarketing calls within 31 days, and your number will remain on the list for up to 5 years.
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Q. I signed up for i711 Call Me but didn’t use the number and I lost it. Can I register for a new i711 Call Me number?
Yes. Just visit www.i711.com/callme for details. Remember that you’ll need to use your i711 Call Me number at least once within 90 days.
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Q. When I’m away from my computer, can AOL Instant Messenger notify me if I am receiving a phone call?
Not now. However, if you receive a call and don’t respond to the operator (because you’re away from AIM or if you’re busy), you’ll receive a missed call message through email which will include the caller ID information, such as the date and time of the call, and the phone number or message left by the caller.
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Q. How can I change my Personal Announcement which callers hear when I am not available to answer the call?
Visit the i711.com website, sign in, and click on the My i711 Tab. You can change your preferences there.
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Q. Can I receive fax messages using my i711 Call Me number?
No, you cannot. It is for voice only.
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Q. I signed up for i711 Call Me a long time ago, but never used it. Now someone said they tried to call me, but couldn’t reach me. What happened?
For your i711 Call Me number to remain yours, you have to use it (at least once every 90 days). If you don’t use it for 90 days, your number is reassigned. However, it’s easy to sign up again. Just visit www.i711.com/callme for details.
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i711 VRS

Q: Are your VRS interpreters certified?
Yes. All i711 VRS interpreters are nationally certified by the National Association of the Deaf (NAD) and/or the Registry of Interpreters for the Deaf (RID).
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Q: Can I provide instructions to the VRS interpreter before making a call?
Absolutely! Enter your special instructions in the Instructions box at www.i711.com, as you enter the phone number you wish to dial.
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Q: Can I use Voice Carry Over (VCO) with i711 VRS?
Yes. To request a VCO call on VRS, click the “VCO” checkbox in the Video Relay tab, and type in your callback number. When you connect to a video interpreter, the video interpreter will call you back at your callback number; once connected with you, the video interpreter will then call your party.
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Q: Can hearing callers contact me through i711 VRS?
Not at this time. In the meantime, you can use i711 Call Me.
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Q: I have a firewall at work. Can I still use i711 VRS?
Yes. We’ve designed i711 VRS to work well with all types of firewalls.
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Q: Can I use i711 VRS in non-PC environments?
At this time, we only support Windows XP and Internet Explorer 6, with a minimum of 256Kbps upload speed on your Internet connection.
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Q: Can I use my videophone (VP-100, VP-200, D-Link i2eye) with i711 VRS?
Sure! Click here for instructions on adding i711.tv to your VP.
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Q: Can I use i711 VRS to contact a Deaf caller through another relay provider?
Not at this time. The FCC does not allow us to process relay-to-relay calls.
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Q: Can I use i711 VRS to talk with my boss who is standing in my office?
No, as the FCC does not allow us to provide Video Remote Interpreting (VRI) service.
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Q: Can I use i711 VRS from inside the AOL client?
No. i711 VRS is designed to work inside a standalone Internet Explorer browser.
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Fraud and Harassment

Q: If someone calls me through relay can that call be traced?
Yes, when an individual connects to the relay service we obtain their connection information (i.e. IP address, screen name or IMEI). This information is traceable and can be provided to authorities if the call you received was abusive. Contact Customer Care for more assistance 1-877-885-3172 or [email protected]
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Q: I’ve received prank calls through relay. What can I do about it?
Relay services are intended to be used by someone who may be deaf, hard of hearing, or speech-disabled; however, as with traditional telephone services, relay can be used for prank calls. If you are receiving abusive calls through relay at your private residence, contact our customer care department. We will provide instructions you can use to work with your telephone company to block relay calls to your home. This will stop all calls placed through our Purple text relay services, including i711.com and IP-Relay.com. Contact Customer Care for more assistance 1-877-885-3172 or [email protected]
IMPORTANT: It’s illegal for businesses to block inbound relay calls (See the following FCC order related to relay calls to businesses: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-05-2477A1.doc).
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Q: What if I think relay is being used for fraud?
In the past individuals have connected to our service to attempt fraud. Under Federal regulations, we cannot censor the contents of a relay call. FCC Rule Sec. 64.604(a)(2)(ii). The type of fraud committed usually involves fake payments for over the amount of an item you are selling and the fraudulent user will request you send the extra money to a shipper or carrier. These fraudulent users often target people who sell items listed in newspapers as well as items listed online. If you received a call that you believe might be fraudulent please contact us. You can reach us at 1-877-885-3172 or [email protected]
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Q: Who else can I report the fraud to?
The FCC has issued a Public Notice regarding fraud that sometimes happens through relay services and what you can do in response. You can view this Public Notice here: http://www.fcc.gov/cgb/consumerfacts/iprelayfraud.html. You can also make a report of the fraud to the FBI at its Internet Crime site www.ic3.gov. If you have been a victim of fraud you may also contact the Federal Trade Commission (FTC) at 1-888-FTC-HELP or www.ftc.gov.
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Q: What steps must law enforcement take to obtain call data when there has been fraud or harassment?
Just like a phone company, a relay service cannot record a conversation and only documents call connection information. FCC Rule Sec. 64.604(a)(2)(i). This connection information is traceable and will be provided to the police once we have been served a subpoena. Without a subpoena, Federal law prohibits our releasing data concerning a call. 47 U.S.C. Sec. 605. To research the connection we will need to know the phone number of the victim who received the abusive relay call and a date or date range of when the call was received.
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